EMR is a customer-first and culture-driven service agency, maintaining highly trained technical and support staff. Founded in 1927, we are a three-generation family-owned operation, and a founding member of CFESA.
EMR is a Commercial Kitchen Equipment & Industrial Services agency, offering repairs, installation, and parts & distribution. With six branches, our service region covers MD, DE, VA, West VA, DC, NJ, and PA.
Our quality-standard, safety-first approach supports our field technicians and your overall experience. We provide efficient, quality solutions to the equipment vital to the success of your operation.
Our EYE SPY program was developed to engage our internal staff and external partners in supporting our Customer Service Pledge, Employee Code of Conduct, and Commitment to Safety. Our continued focus on creating a zero-negativity environment is at the helm of our operations. Because of this culture-driven approach, we are more fulfilled, productive people, engaged in the core values of our business so that we can support yours.
HAVE WE EXCEEDED YOUR EXPECTATIONS?
Spread some positivity, join in the fun, and call someone out! To be entered into the monthly prize drawing, complete the short survey identifying who you’re spying on and why they deserve recognition – the more you spy, the higher your chances of winning. Happy Spying!
The Eye Spy Program shows our commitment to cultivating a positive, family-oriented company culture. We are excited to congratulate our FIVE October and FIVE November winners! Congratulations…
Kwaniece Ricks | Spy Winner!
Dra Hinton | Spy’d by a member of the EMR family!
Colin Kauffman | Spy’d by our customer!
Chris Fleshren | Most Impactful Spy!
Dennis O’Keefe of Hances Point Yacht Club | External Winner!
Lara Snyder | Spy Winner!
Chris Humphries | Spy’d by a member of the EMR family!
Steve Smith | Spy’d by our customer!
Linda Pavlovich | Most Impactful Spy!
Mary Ruocco of Palisades Swimming Pool | External Winner!
Check out the winners’ game segments below!