Our Culture - EMRCO

A family-first approach to business drives our culture and success.

A spotlight on culture is something EMR leadership fosters across all branches and service divisions. One of our primary values is to have fun and enjoy what we do. Each team member from management to shipping and receiving is treated equally and supported personally and professionally with the hope they will have a happy, successful and long career at EMR. A fulfilling work environment is fostered by a culture of zero-negativity. If we help our EMR family succeed, they will, in turn, help our customers succeed. In this scenario, everyone wins.

WELLBEING PROGRAM

The well-being of our employees is a key factor in our success as a company. Whether it be financial, social, or physical well-being, we strive to make sure your needs are met in each of these critical areas. EMR’s well-being program not only helps employees achieve a happier and healthier life in and outside of work, it proves that as a whole, we are willing to take steps to improve quality of life and personal satisfaction.

ZERO NEGATIVITY

Management places a high value on and daily attention to the cultivation of the EMR values, customer service pledge, code of conduct and commitment to safety. Each of these is designed to support a culture of zero negativity and make EMR a place people can call home. By fostering a positive work culture, our employees are more invested in our goals as a company, and are more likely to succeed.

OPEN DOOR POLICY

Strong communication across all departments and positions is mandatory at EMR. All members of our team are heard and have an avenue to address any and all issues. Management sees value in and implements change based on staff suggestions and feedback. Trust is an imperative part of the culture at EMR. Employees can trust in management that they are being heard.

EYE SPY PROGRAM

Each month, EMR encourages employees and external partners to spy on each other through an online survey to uncover those who are demonstrating EMR’s Code of Conduct, Customer Service Pledge, and commitment to safety. The top four most impactful eye spy submissions receive a prize with a value of $100. Employees prizes range from cash to groceries to massages. Customers receive a $100 credit to their account.

“EMR is a family-owned and operated company that prides itself on the virtues of integrity and positivity. We created an extremely successful multi-site engagement program to encourage employees to feel and embrace these virtues. And, we’re having lots of fun in the process!” – Caroline Kauffman- Kirschnick, CEO

EMPLOYEE ENGAGEMENT

ARE YOU A SPY?

EMPLOYEE SUBMIT

CUSTOMER SUBMIT

THE EMR WAY.

OUR PLEDGE.

LEARN MORE ABOUT OUR CORE VALUES

At EMR, our goal is to anticipate your needs and exceed your expectations. We do this by using our Code of Conduct and Customer Service Pledge as a tool for the service we provide our customers and the way we treat fellow employees. Our philosophy is laser focused on caring about our customers and their businesses and what we can do to support their success.

LEARN MORE ABOUT OUR CORE VALUES